Ordering info

Ordering Information

The placement of an order by e-mail is preferred. Ordering by telefaxing is accepted, but it must contain all information listed below (particularly the e-mail address for billing). Information respecting the prices of our products in USD, EURO and CHF can be found on our homepage under «Product & Prices».

On the receipt of the following information, we can prepare your order:

  1. Name, e-mail address and telephone number of the person placing the order.
  2. Name and e-mail address and telephone number of the scientist(s) who will utilize the product (if different from that given in 1.)
  3. Purchase order number (for credit card information see below)
  4. Product code, description and quantity
  5. Shipping address (including telephone number, important for door to door transport by carriers like Fedex)
  6. Mode of shipment : registered priority airmail or carrier (e.g. Fedex, DHL, UPS)
  7. Billing address (including e-mail address and telephone number)
  8. Manner of payment: wire transfer, check or credit card. Please note that the PO alone gives no information about the manner of payment.

For EUROPE: If you prefer to have your product delivered rapidly by, for example Fedex, DHL or UPS, please supply your account number (e.g. for Fedex the 9 digit number: 0000-0000-0).

For USA or OTHER COUNTRIES: We ship only with Fedex, DHL or UPS. Please supply your account number or note if we should use the Swant Fedex account.

Since the placement of an order electronically is considered to be reliable, its receipt will not be confirmed, unless for an automatic replay when Swant is closed for holidays.

Payment

Payment has to be made within 30 days of the date of the invoice. Payment by wire transfer or credit card is preferred.

If payment is to be made by credit card, the following information should be sent electronically or faxed.

  • Card type
  • Name on card
  • Card number
  • Date of expiration
  • Verification code (on the back of the card)

Payment can also be made by a bank transfer, in which case the client is liable for all supplementary charges, including those of the intermediary banks.

If possible, please avoid payment by check, whereby a fee of 30 US-dollars will be charged.

We ask a pre-payment to first time client and to those with whom we had difficulty getting paid.

Eventual Swant credit notes are not dated and can be used for a next order / payment.

Shipment

Swant lyophilized products are sent at room temperature by registered priority airmail (only in Europe: 15 EUR) or Fedex (e.g. USA: 70-85 USD).

A copy of the bill and the tracking number of the shipment will be sent to you electronically. It is the responsibility of the client to track the course of the shipment and, if necessary, to contact the answerable customs authorities.

Prices and terms

All prices are quoted in US-dollars (USD), EUR (for Europe) and Swiss francs (CHF for Switzerland) at fixed exchange rate. Prices are subject to changes without notification.

Accepted methods of payment

CREDIT CARD: for Europe additional administrative charges EUR 40; for USA and other countries: administrative charges USD 40-50 for one or two products.

WIRE TRANSFER: for Europe additional administrative charges EUR 40; for USA and other countries: administrative charges USD 40. The client is liable for all charges, including those of intermediary banks.

CHECK: accepted only from USA, with a supplementary charge of USD 30 (sum that we have to disburse to cash a check).

Returns

Please contact us (info@swant.com) e-mail within a month of receiving the product if you experience any problems with, or have any queries respecting your order. No returns will be accepted thereafter without prior authorization.

Customer service

If you have any questions respecting the specifications of a product, its usage, storage or delivery, or if you require any additional technical or scientific information, please feel free to contact us by e-mail. We will be happy to help you with your inquiries.

Guarantee

We guarantee the quality of each item that is listed in the catalogue. This warranty is exclusive, Swant offers no other warranty, either expressed or implied; nor is there any implied warranty of fitness for any particular purpose. Swant Inc. is not liable for any incidental, consequential or contingent damages.

Product use

The products listed in the catalogue are neither hazardous nor infectious. They are intended only for use in research, and should not be employed for clinical or therapeutic purposes.

Swant sells the best antibodies against calcium binding proteins.

New prices from August 1, 2017

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